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File Manager Troubleshooting

File Manager Login Error

When you try to open the File Manager, it can show a logging error. This happens when the cluster first installs or incase of a cluster restart. This issue only occurs once. If this issue is resolved, it should not happen again. If it does, then contact the administration team immediately. The error can be seen when the user accesses the File Manager UI in the platform for the first time. An error screen as seen below is shown.

File Manager Login Error Screen

If this error occurs, the cluster’s administrator has to be notified to fix the issue.

The resolution is to restart the File Manager server deployment to reset the credential directory of File Manager, use the below command:

kubectl rollout restart sts minio
kubectl rollout status sts minio
kubectl rollout restart deploy minio-console
kubectl rollout status deploy minio-console