Analytics
Introduction
The Analytics feature provides comprehensive data visualization and reporting capabilities for monitoring platform usage, costs, and conversation metrics. This documentation explains how to access and use the Analytics dashboards available to Admin and SuperAdmin users.
Table of Contents
- Introduction
- Table of Contents
- Overview
- Accessing Analytics
- Cost Analytics
- Conversation Analytics
- User Permissions
Overview
The Analytics feature consists of two main dashboards:
- Cost Analytics - Provides financial and token usage metrics
- Conversation Analytics - Offers insights into user engagement and conversation performance
These dashboards help administrators monitor platform usage patterns, track costs, and measure user engagement through comprehensive data visualizations.
Accessing Analytics
- Navigate to the main navigation bar
- Click on the Analytics icon or text
- Select from the two available options:
- Cost Analytics
- Conversation Analytics
Cost Analytics
The Cost Analytics dashboard provides detailed information about platform spending and token usage.
Available Metrics (Cost)
The dashboard displays the following key metrics:
| Metric | Description |
|---|---|
| Total Cost | Cumulative spending across the platform |
| Average Cost | Mean cost per transaction/request |
| Total Tokens | Aggregate count of tokens consumed |
| Average Tokens | Mean token usage per transaction |
| Request Type Distribution | Breakdown of costs by request category |
| Cost Distribution by User | Spending patterns across different users |
All metrics are presented through interactive graphs and charts for easy visualization.
Filtering Data (Cost)
You can filter the cost analytics data using the following time period options:
- 24 Hours
- 7 Days
- 1 Month
- 3 Months
- All Time
To apply a filter, simply click on the corresponding button in the dashboard.
View Detailed Cost Analytics Documentation
Conversation Analytics
The Conversation Analytics dashboard provides insights into user engagement and interaction metrics.
Available Metrics (Conversation)
The dashboard displays the following key metrics:
| Metric | Description |
|---|---|
| Total Conversations | Count of all conversations conducted on the platform |
| Questions Answered | Number of queries successfully addressed |
| Questions Unanswered | Number of queries that received no response |
| Average Hourly Conversations | Mean conversation rate per hour |
| Upvotes | Count of positive feedback received |
| Downvotes | Count of negative feedback received |
| Keyword Cloud | Visual representation of commonly used terms and phrases |
Each metric is presented through interactive visualizations for comprehensive analysis.
Filtering Data (Conversation)
You can filter the conversation analytics data using the following time period options:
- 24 Hours
- 7 Days
- 1 Month
- 3 Months
- All Time
To apply a filter, simply click on the corresponding button in the dashboard.
View Detailed Conversation Analytics Documentation
User Permissions
Access to the Analytics feature is restricted based on user roles:
| User Role | Access Level |
|---|---|
| Admin | Full access to all analytics dashboards |
| SuperAdmin | Full access to all analytics dashboards |
| Regular Users | No access to analytics features |