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User Management

Introductionโ€‹

This document provides a comprehensive guide for managing users in the platform. It covers essential operations including adding new users, editing user information, deleting users, and using filters to find specific users. The documentation also details the role-based access control system across ACE, AI Studio, and Adaptive Studio products.

Table of Contentsโ€‹

Accessing User Managementโ€‹

To access the user management interface:

  1. Navigate to the left side navigation bar
  2. Click on "User Management"
  3. The user management interface will load, displaying the list of existing users
note

Note: Access to User Management is restricted to Super Admin and Administrator roles only.

Adding a New Userโ€‹

To add a new user to the system:

  1. In the user management interface, locate the "Add new user" button in the top-right corner
  2. Click the button to open the "Add a new user" popup

User Informationโ€‹

In the first tab of the popup, provide the following user information:

  • First name
  • Last name
  • Email address (cannot be changed later)
  • Select the group(s) to add the user to

User Roles and Permissionsโ€‹

Switch to the "User Roles and Permissions" tab to configure access levels:

  • Super Admin Toggle: Toggle the switch to enable/disable Super Admin status
    • When enabled, the user has full access to all products
    • When disabled, you can configure product-specific roles
  • Product-Specific Roles: When Super Admin is disabled, you can assign specific roles for each product:
RoleDescription
AdminHigh-level management access
ManagerMid-level management access
UserBasic access privileges
No AccessNo permissions for the product

Role-Based Limitationsโ€‹

Each role comes with specific limitations:

ACEโ€‹

RoleACE App Limit
Super Admin5
Administrator5
Manager2
Light User0

AI Studioโ€‹

RoleDeployment LimitWorkspace Limit
Super Admin55
Administrator55
Manager22
Light User00

Adaptive Studioโ€‹

RoleDeployment Limit
Super Admin5
Administrator5
Manager2
Light User0

Creating the Userโ€‹

After completing all required fields:

  1. Click the "Add" button
  2. A loading indicator will appear
  3. Upon successful creation, you'll receive a "User added successfully" notification
  4. A popup will display with:
    • A warning message: "Make sure to copy the password now. You will not be able to see it again."
    • Confirmation that login instructions have been sent to the user's email
    • User credentials including the email and temporary password
  5. Use the copy button to save these credentials
  6. Click "Done" to complete the process

Editing a Userโ€‹

To modify an existing user's information:

  1. Find the user in the user management interface
  2. Click the "Edit" option for that user
  3. In the edit popup, you can modify:
    • First name
    • Last name
    • Group membership (add or remove)
    • User roles and permissions

      Note: The email address cannot be changed after user creation

  4. Save your changes

Deleting a Userโ€‹

To remove a user from the system:

  1. Find the user in the user management interface
  2. Click the "Delete" option for that user
  3. A confirmation popup will appear with:
    • Warning message: "Are you sure you want to delete the following user permanently? This action cannot be undone."
    • User details including email and username
  4. Confirm deletion by clicking the "Delete" button
  5. A loading indicator will appear
  6. Upon successful deletion, you'll receive a "User deleted successfully" notification

Finding Usersโ€‹

The user management interface provides tools to help you locate specific users:

Filtering by Roleโ€‹

Use the role filter dropdown to show only users with specific roles:

  • All Users
  • Super Admin
  • Administrator
  • Manager
  • User
  • No Access

Searching by Nameโ€‹

Use the search field to find users by name:

  1. Type the user's name in the search box
  2. The list will automatically filter to show matching results

Role-Based Access Controlโ€‹

The platform implements a role-based access control system that determines what features and functionality each user can access. Below are detailed permission tables for each product.

ACE Access Permissionsโ€‹

FeatureSuper AdminAdminManagerUser
Chatโœ…โœ…โœ…โœ…
Searchโœ…โœ…โœ…โœ…
Applicationsโœ…โœ…โœ…โœ…
Knowledge Managementโœ…โœ…โœ…โœ…
โ””โ”€ Add Knowledgeโœ…โœ…โŒโŒ
โ””โ”€ My Knowledgeโœ…โœ…โœ…โœ…
โ””โ”€ Manage Knowledgeโœ…โœ…โœ…โœ…
โ””โ”€ FAQsโœ…โœ…โŒโŒ
โ””โ”€ Knowledge Setsโœ…โœ…โŒโŒ
โ””โ”€ Results Rankingโœ…โœ…โœ…โŒ
Tools Managementโœ…โœ…โŒโŒ
โ””โ”€ Add Actionโœ…โœ…โŒโŒ
Responsible AIโœ…โœ…โŒโŒ
โ””โ”€ Organization Policyโœ…โœ…โŒโŒ
Brand Voiceโœ…โœ…โœ…โŒ
Persona Managementโœ…โœ…โœ…โœ…
Prompt Managementโœ…โœ…โœ…โŒ
Extension Managementโœ…โœ…โœ…โŒ
Analyticsโœ…โœ…โœ…โŒ
โ””โ”€ Cost Analyticsโœ…โœ…โœ…โŒ
โ””โ”€ Conversation Analyticsโœ…โœ…โœ…โŒ
Configurationโœ…โœ…โŒโŒ
โ””โ”€ Application Settingsโœ…โœ…โŒโŒ
โ””โ”€ Prompt Personalizationโœ…โœ…โŒโŒ
โ””โ”€ Usage Limitsโœ…โœ…โŒโŒ
User Managementโœ…โœ…โŒโŒ
โ””โ”€ User Managementโœ…โœ…โŒโŒ
โ””โ”€ Group Managementโœ…โœ…โŒโŒ
โ””โ”€ Mappersโœ…โœ…โŒโŒ
Monitoringโœ…โœ…โŒโŒ
โ””โ”€ Dashboardโœ…โœ…โŒโŒ
โ””โ”€ Requestsโœ…โœ…โŒโŒ
โ””โ”€ Audit Trailโœ…โœ…โŒโŒ
โ””โ”€ User Analyticsโœ…โœ…โŒโŒ
โ””โ”€ Monitoringโœ…โœ…โŒโŒ
Global Settingsโœ…โŒโŒโŒ
โ””โ”€ LLM Managementโœ…โŒโŒโŒ
โ””โ”€ Platform Settingsโœ…โŒโŒโŒ
โ””โ”€ License Detailsโœ…โŒโŒโŒ
โ””โ”€ API Managementโœ…โŒโŒโŒ

AI Studio Access Permissionsโ€‹

FeatureSuper AdminAdminManagerUser
Applicationsโœ…โœ…โœ…โœ…
Projectsโœ…โœ…โœ…โŒ
Knowledge Managementโœ…โœ…โœ…โœ…
โ””โ”€ Add Knowledgeโœ…โœ…โŒโŒ
โ””โ”€ My Knowledgeโœ…โœ…โŒโŒ
โ””โ”€ Manage Knowledgeโœ…โœ…โœ…โœ…
โ””โ”€ FAQsโœ…โœ…โŒโŒ
โ””โ”€ Knowledge Setsโœ…โœ…โŒโŒ
โ””โ”€ Results Rankingโœ…โœ…โœ…โŒ
Tools Managementโœ…โœ…โŒโŒ
โ””โ”€ Add Actionโœ…โœ…โŒโŒ
โ””โ”€ Manage MCPsโœ…โœ…โŒโŒ
Responsible AIโœ…โœ…โŒโŒ
โ””โ”€ Organization Policyโœ…โœ…โŒโŒ
Prompt Studioโœ…โœ…โœ…โŒ
Workspaceโœ…โœ…โœ…โŒ
Configurationโœ…โœ…โŒโŒ
โ””โ”€ Knowledge Settingsโœ…โœ…โŒโŒ
User Managementโœ…โœ…โŒโŒ
โ””โ”€ User Managementโœ…โœ…โŒโŒ
โ””โ”€ Group Managementโœ…โœ…โŒโŒ
โ””โ”€ Mappersโœ…โœ…โŒโŒ
Monitoringโœ…โœ…โŒโŒ
โ””โ”€ Dashboardโœ…โœ…โŒโŒ
โ””โ”€ Requestsโœ…โœ…โŒโŒ
โ””โ”€ Audit Trailโœ…โœ…โŒโŒ
โ””โ”€ User Analyticsโœ…โœ…โŒโŒ
โ””โ”€ Monitoringโœ…โœ…โŒโŒ
Global Settingsโœ…โŒโŒโŒ
โ””โ”€ LLM Managementโœ…โŒโŒโŒ
โ””โ”€ Platform Settingsโœ…โŒโŒโŒ
โ””โ”€ License Detailsโœ…โŒโŒโŒ
โ””โ”€ API Managementโœ…โŒโŒโŒ

Adaptive Studio Access Permissionsโ€‹

FeatureSuper AdminAdminManagerUser
Projectsโœ…โœ…โœ…โŒ
Prompt Studioโœ…โœ…โœ…โŒ
Workspaceโœ…โŒโŒโŒ
Configurationโœ…โœ…โŒโŒ
โ””โ”€ GPU Settingsโœ…โœ…โŒโŒ
โ””โ”€ Connectionsโœ…โœ…โŒโŒ
User Managementโœ…โœ…โŒโŒ
โ””โ”€ User Managementโœ…โœ…โŒโŒ
โ””โ”€ Group Managementโœ…โœ…โŒโŒ
โ””โ”€ Mappersโœ…โœ…โŒโŒ
Monitoringโœ…โœ…โŒโŒ
โ””โ”€ Dashboardโœ…โœ…โŒโŒ
โ””โ”€ Requestsโœ…โœ…โŒโŒ
โ””โ”€ Audit Trailโœ…โœ…โŒโŒ
โ””โ”€ User Analyticsโœ…โœ…โŒโŒ
โ””โ”€ Monitoringโœ…โœ…โŒโŒ
Global Settingsโœ…โŒโŒโŒ
โ””โ”€ LLM Managementโœ…โŒโŒโŒ
โ””โ”€ Platform Settingsโœ…โŒโŒโŒ
โ””โ”€ License Detailsโœ…โŒโŒโŒ
โ””โ”€ API Managementโœ…โŒโŒโŒ