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Prompt Personalization

Overview​

Prompt Personalization provides comprehensive tools for customizing how the AI system processes and responds to different types of queries. This powerful feature allows administrators to define the behavior, tone, and constraints of the AI through carefully crafted prompts that serve as instructions for various system functions.

Table of Contents​

Accessing Prompt Personalization​

  1. Navigate to the main navigation bar
  2. Click on Configuration
  3. Select Prompt Personalization from the available options
  4. You will be redirected to the Prompt Personalization page

Core Concepts​

What is a Prompt?​

In AI systems, a prompt is a set of instructions that guides the AI model's behavior. Prompts can:

  • Define how the AI should interpret input
  • Specify the format and style of responses
  • Establish constraints and requirements
  • Set the context for AI processing

Importance of Prompt Personalization​

Custom prompts allow organizations to:

  • Ensure consistent AI behavior across the platform
  • Align AI responses with organizational goals and policies
  • Optimize responses for specific use cases
  • Control the quality and safety of AI-generated content

Prompt Types​

The system provides multiple prompt types, each serving a specific function in the AI workflow. Each prompt type can be customized independently to fine-tune different aspects of the system.

1. Search Knowledge Prompt​

Purpose: Controls how the AI generates responses when searching through knowledge bases

Configuration Options:

  • Modify the prompt text in the input area
  • Select a model to process the prompt
  • The AI will use this prompt when retrieving and synthesizing information from internal knowledge bases

Impact:

  • Directly affects the quality of responses based on knowledge base content
  • Influences how sources are cited and referenced
  • Determines how thoroughly the AI explores knowledge base content

2. Search Web Prompt​

Purpose: Defines how the AI conducts and processes web searches

Configuration Options:

  • Customize the prompt that guides web search behavior
  • Select a model to process the prompt

Impact:

  • Controls the depth and breadth of web searches
  • Affects how web content is summarized and presented
  • Influences the reliability of web-sourced information

3. Ask AI Prompt​

Purpose: Guides the AI in analyzing underlying causes of issues

Configuration Options:

  • Customize the prompt for Ask AI processes
  • Select a model to process the prompt

Impact:

  • Determines the thoroughness of problem analysis
  • Affects the structure and clarity of cause-effect explanations
  • Influences the actionability of recommendations

4. Brand Voice Prompt​

Purpose: Ensures AI responses align with organizational tone and style

Configuration Options:

  • Enable/disable brand voice features
  • Craft a prompt that defines your organization's voice
  • Select "Generate with AI" option to automatically create brand voice guidelines
  • Select a model to process the prompt

Impact:

  • Creates consistency across all AI communications
  • Reinforces brand identity through AI interactions
  • Ensures appropriate tone for your audience

5. Persona Creation Prompt​

Purpose: Defines unique personas for different use cases or departments

Configuration Options:

  • Enable/disable persona features
  • Customize the prompt that defines persona characteristics
  • Select a model to process the prompt

Impact:

  • Allows creation of specialized AI personalities for different contexts
  • Enables department-specific communication styles
  • Creates tailored user experiences for different scenarios

6. Content Moderation Panel​

Purpose: Controls content filtering and safety guardrails

The Moderation Panel is a specialized section within Prompt Personalization that configures content safety parameters.

Configuration Categories:

  • Threatening: Filter content that contains threats or violent language
  • Sexual/Minors: Block inappropriate content related to minors
  • Self-harm: Filter content promoting or describing self-harm
  • Destructive: Block content about destructive activities

Configuration Options: For each category:

  • Enable/disable filtering

Impact:

  • Ensures AI responses meet organizational safety standards
  • Prevents generation of harmful or inappropriate content
  • Creates a safer user experience

7. Search Summary Prompt​

Purpose: Defines how search results are summarized and presented

Configuration Options:

  • Customize the prompt for creating summaries
  • Select a model to process the prompt

Impact:

  • Determines the quality and usefulness of search summaries
  • Affects how complex information is distilled
  • Influences user understanding of search results

8. Conversation Name Prompt​

Purpose: Controls how conversations are automatically named

Configuration Options:

  • Enable/disable automatic conversation naming
  • Customize the prompt for generating conversation names
  • Select a model for naming

Impact:

  • Improves conversation organization and searchability
  • Enhances user experience through better conversation management
  • Facilitates easier reference to past interactions

9. Follow-up Questions Prompt​

Purpose: Guides the generation of suggested follow-up questions

Configuration Options:

  • Enable/disable follow-up question suggestions
  • Customize the prompt for generating questions
  • Select a model for question generation

Impact:

  • Enhances conversation flow and depth
  • Helps users explore topics more thoroughly
  • Improves the interactive quality of the AI

10. Question Validation Prompt​

Purpose: Controls how user questions are validated before processing

Configuration Options:

  • Enable/disable question validation
  • Customize the prompt for validation processes
  • Select a model for validation

Impact:

  • Improves query quality before processing
  • Reduces misunderstandings and irrelevant responses
  • Enhances overall response accuracy

11. Answer Validation Prompt​

Purpose: Ensures responses meet quality and accuracy standards

Configuration Options:

  • Enable/disable answer validation
  • Customize the prompt for validating responses
  • Select a model for validation checks

Impact:

  • Improves response reliability and trustworthiness
  • Reduces the likelihood of misinformation
  • Ensures responses meet organizational standards

12. Query Rephrase Prompt​

Purpose: Controls how queries are reinterpreted or clarified

Configuration Options:

  • Enable/disable query rephrasing
  • Customize the prompt for rephrasing logic
  • Select a model for rephrasing

Activation Method:

  • Query rephrasing is triggered when users press Alt+L

Impact:

  • Improves system understanding of user intent
  • Reduces query misinterpretation
  • Enhances response relevance

13. Organization Policy Prompt​

Purpose: Ensures responses comply with organizational policies

Configuration Options:

  • Enable/disable policy enforcement
  • Customize the prompt that defines policy guidelines
  • Select a model for policy compliance checking

Impact:

  • Ensures AI adherence to organizational rules
  • Provides consistent policy enforcement
  • Reduces compliance risks

14. Shorter Response Prompt​

Purpose: Generates concise, to-the-point responses

Configuration Options:

  • Enable/disable shorter response generation
  • Customize the prompt that guides response brevity
  • Select a model for response generation

Impact:

  • Creates more digestible responses for quick consumption
  • Improves efficiency in information delivery
  • Enhances user experience for time-sensitive queries

15. Longer Response Prompt​

Purpose: Generates detailed, comprehensive responses

Configuration Options:

  • Enable/disable longer response generation
  • Customize the prompt that guides response elaboration
  • Select a model for response generation

Impact:

  • Provides more thorough information for complex topics
  • Includes additional context and explanations
  • Ensures comprehensive coverage of the subject matter

16. Simpler Response Prompt​

Purpose: Generates responses with simpler vocabulary and concepts

Configuration Options:

  • Enable/disable simpler response generation
  • Customize the prompt that guides simplification
  • Select a model for response generation

Impact:

  • Improves accessibility for diverse user groups
  • Makes complex topics more understandable
  • Enhances user comprehension of difficult concepts

Best Practices for Prompt Writing​

When crafting prompts across all prompt types, consider these general best practices:

Structure and Format​

  • Be Specific: Clearly articulate expected behavior and outputs
  • Use Examples: Include sample inputs and desired outputs
  • Define Constraints: Establish clear boundaries and limitations
  • Set Priorities: Indicate which aspects are most important

Content Guidance​

  • Citation Standards: Specify how to attribute information sources
  • Depth vs. Breadth: Define the balance between comprehensive and concise responses
  • Handling Uncertainty: Provide instructions for dealing with ambiguous queries
  • Format Preferences: Indicate preferred response structures (bullet points, paragraphs, etc.)

Safety and Compliance​

  • Content Boundaries: Define inappropriate content categories
  • Policy Alignment: Reference specific organizational policies
  • Error Handling: Specify how to respond to problematic requests
  • Alternative Suggestions: Guide how to offer compliant alternatives

Language and Tone​

  • Vocabulary Preferences: Indicate industry-specific or preferred terminology
  • Formality Level: Define the appropriate tone (formal, conversational, technical)
  • Brand Alignment: Include specific phrases or communication patterns
  • Audience Adaptation: Provide guidance for adjusting to different user types

Technical Considerations​

  • Response Length: Specify ideal response sizes for different query types
  • Information Prioritization: Guide which content should be emphasized
  • Multi-source Handling: Instruct how to synthesize across different sources
  • Conflicting Information: Define approaches for resolving contradictions

Integrating Prompts with System Components​

Understanding how different prompts interact with system components helps in creating a cohesive user experience:

System ComponentRelated PromptsIntegration Notes
Chat InterfaceConversation Name, Follow-up Questions, Shorter/Longer/Simpler ResponseThese prompts directly impact the user chat experience
Knowledge BaseSearch Knowledge, Search SummaryThese determine how internal knowledge is used and presented
Web SearchSearch Web, Search SummaryControls external information retrieval and presentation
Content SafetyModeration Panel, Organization PolicyProvides system-wide content filtering and compliance
Brand ConsistencyBrand Voice, Persona CreationEnsures all communications maintain organizational standards
Query ProcessingQuestion Validation, Query RephraseImproves the quality of user inputs before processing
Response QualityAnswer Validation, Ask AIEnsures outputs meet quality and accuracy standards

Conclusion​

Prompt Personalization is a powerful tool for shaping AI behavior to meet organizational needs. Through careful prompt engineering, organizations can ensure their AI systems communicate effectively, maintain brand consistency, adhere to policies, and provide high-quality information to users.

By following the guidelines in this documentation and implementing best practices for prompt writing, administrators can create a precisely tailored AI experience that enhances user satisfaction while meeting organizational objectives.