License Details
Introduction
This documentation provides comprehensive guidance on accessing, understanding, and managing the License Details dashboard within the Global Settings area. The License Details section contains critical information about your platform's license status, user limits, validity period, and provides functionality to update your license when needed. This section is essential for super administrators who need to monitor and maintain the platform's licensing status.
Table of Contents
- License Details
Accessing License Details
Navigation Path
- Log in to the platform with super admin credentials
- Locate the left navigation bar
- Select Global Settings from the navigation options
- From the displayed options, click on License Details
Access Restrictions
Important: License Details are accessible only to users with super admin privileges. Regular admin users or standard users will not have access to licensing information.
Dashboard Overview
The License Details dashboard provides a comprehensive view of your platform's licensing status, displaying all pertinent information about your current license in a centralized location.
The dashboard is organized to present the following key components:
- License validity period and status
- User and administrator limits
- License key information
- License type and associated features
- License update functionality
License Information Fields
The License Details dashboard displays various important pieces of information about your platform license:
| Field | Description |
|---|---|
| License Validity Left | Remaining time before license expiration |
| Status | Current status of the license (Active, Expiring Soon, Expired) |
| Super Admin Limit | Maximum number of super admin users allowed |
| Light User Limit | Maximum number of regular users allowed on the platform |
| Validity From | Start date of the license period |
| Validity Until | End date of the license period |
| License Key | Unique identifier for your license (partially masked) |
| License Type | Type of license (e.g., Basic, Professional, Enterprise) |
| Plus Pack | Any additional feature packs included with the license |
Understanding License Status
The status of your license will be indicated by one of the following:
| Status | Description |
|---|---|
| Active | License is valid and functioning normally |
| Expiring Soon | License will expire within 30 days |
| Expired | License has expired and may have limited functionality |
| Invalid | License key is not recognized or has been revoked |
Updating Your License
When you need to update your license (renewal, upgrade, or new license implementation), follow these steps:
- In the License Details dashboard, locate and click the Update License button
- A popup window titled "Update Your License" will appear
- Enter your new license key in the input field provided
- Click the Activate button to apply the new license
- The system will validate the license key and, if valid, automatically update your license details
- The page will refresh to display your updated license information
Important Notes:
- Keep your license key in a secure location
- License updates typically take effect immediately
- In some cases, you may need to refresh or restart certain platform services after a license update
License Activation Troubleshooting
If you encounter issues when activating a new license, check for these common problems:
| Issue | Possible Solution |
|---|---|
| Invalid Key Format | Ensure the key is entered exactly as provided with no extra spaces |
| Activation Error | Verify internet connectivity and that the license server can be reached |
| Expired License | Contact your account representative for a renewal |
| Wrong License Type | Confirm you're using the correct license for your deployment |
License Types and Limitations
Different license types provide varying levels of functionality and user capacity:
User Limitations
Your license defines limits for different user types:
- Super Admin Users: Users with complete platform administration privileges
- Light Users: Regular platform users with standard access rights
Exceeding these limits may result in:
- Inability to create new user accounts
- Warnings in the administration interface
- Potential performance limitations
Feature Limitations
Different license types (Basic, Professional, Enterprise, etc.) may provide access to different platform features:
- Advanced AI capabilities
- Extended integration options
- Premium support services
- Additional storage capacity
- Custom branding options
Troubleshooting License Issues
Common License Problems
| Problem | Solution |
|---|---|
| License Expired Warning | Contact your account representative to renew your license |
| User Limit Reached | Upgrade your license or deactivate unused user accounts |
| Missing Features | Verify your license type includes the features you're attempting to access |
| License Not Recognized | Ensure your license server connection is operational |
| Sudden License Failure | Check for network connectivity issues to the license validation server |
Support Resources
If you encounter persistent issues with your license:
- Contact your designated account representative
- Email the platform's license support team
- Check the support portal for known license server issues
Best Practices
License Management
- Monitor Expiration Dates: Set calendar reminders 60, 30, and 15 days before license expiration
- Document License Details: Keep records of license keys, types, and renewal contacts
- Plan for Renewals: Initiate renewal processes at least 30 days before expiration
- Regular Verification: Periodically check license status to ensure proper operation
User Allocation
- Review Active Users: Regularly audit user accounts to ensure they're still needed
- Plan for Growth: Monitor user count trends to anticipate when you'll need to upgrade
- Optimize Super Admin Access: Limit super admin accounts to essential personnel only
Next Steps
After reviewing your License Details:
- Verify your license expiration date and set appropriate reminders
- Check that your user counts are within license limitations
- Plan for any necessary license upgrades based on anticipated growth
- Document your current license information for reference
This documentation is intended for super administrators responsible for managing platform licensing. For information on other Global Settings areas, please refer to the relevant sections of the platform documentation.